Account and Client Servicing Executive

Job Summary

As an Account/Client Servicing Executive in Print Lab Pte Ltd, you will be responsible in coordinating the day-to-day account servicing efforts and building rapport with new and existing clients.

Reporting to the Regional Head of Business Development, you will be the key contact between the client and various internal stakeholders. You will be in charge of developing, monitoring and managing the clients assigned.

In this role, you will also provide the highest quality of work, on time and within budget, and ensure all necessary quality check is done and approvals received before releasing any materials.

Responsibilities and Duties

As an Accounts/Client Services Executive, you will:

• Plan, manage and execute end-to-end delivery requests and project management
• Perform site recce and/or conduct research to gain more ideas and information for new projects
• Project documentation and reporting, ie, keying in invoices into the MRP system
• Process oriented, ability to give recommendations to enhance work processes for overall project management
• Build rapport and provide excellent customer experience to clients, external and internal stakeholders to ensure successful delivery of projects
• Coordinate between clients, the creative team, production and installation teams
• Liaise with Creative Team to ensure necessary final artwork materials are meet client’s expectations
• Liaise with Production and/or Installation team to manage deadlines and quality control
• Maintain overall quality control on all deliverables and ensure materials submitted are on time and accurately

You should be:

• Ability to plan, organise, prioritise and deliver multiple projects simultaneously while maintaining sharp attention to details
• Organized, task-oriented with the ability to efficiently manage multiple projects simultaneously
• Meticulous and have an eye for detail, even when working under tight schedules and pressure
• Resourceful individual, who is able to work independently
• Fun-loving and possess vibrant personality with strong interpersonal skills
• Pleasant deposition with positive attitude and is a team player
• Articulate, a dynamic personality, independent and possess a great deal of initiative

Requirements:

• Result-oriented, ability to multi-task and complete tasks timely
• Strong communicator – written and verbal – at all levels (English)
• Basic Knowledge of Microsoft Word, Excel, Powerpoint
• Must be Client Service Oriented, preferably with some experience in managing customer relations
• Diploma/Degree with minimum 1 year
• Those with no relevant experience but has a keen interest in client servicing and customer relationship management can also apply
• All industries welcomed