Account Manager (AI Operations)

COMPANY OVERVIEW

My client is a platform that combines AI with a global flexible workforce to help brands scale customer support and data annotation quickly, efficiently, and cost‑effectively. Their model replaces traditional contact centers by removing overhead, enabling on‑demand scaling, and giving workers autonomy with instant pay.

Job Summary:

The Account Manager is responsible for managing large-scale annotation programs, ensuring smooth operations, compliance, and client satisfaction. Acts as the bridge between stakeholders and internal teams across multilingual workflows.

Job Responsibilities:

• Act as the main contact for clients and stakeholders
• Oversee project timelines, deliverables, and issue resolution
• Ensure projects meet quality, productivity, and compliance standards
• Identify operational risks, staffing gaps, and workflow bottlenecks, implement fixes
• Support workforce planning and scaling
• Track KPIs, SLAs, workforce metrics, account health
• Lead reviews, reporting, and updates
• Coordinate with operations, QA, recruitment, training, production to ensure successful project execution
• Maintain accurate documentation, process updates, and project trackers
• Collaborate with multilingual teams handling AI data workflows
• Drive continuous improvement initiatives to optimize operational efficiency and client satisfaction

Requirements:

• Minimum 3–5 years of experience in account, operations, project management, or client services
• Knowledge of data labeling, AI operations, content moderation, BPO, or digital operations environments
• Experience with enterprise or high-volume operational accounts
• Strong analytical and problem-solving abilities
• Ability to manage multiple priorities in fast-paced environments
• Excellent stakeholder management and communication skills
• Experience with KPI reporting, SLA management, and operational dashboards
• Detail-oriented and highly organized
• Experience managing remote or distributed teams
• Background in vendor management or workforce operations
• Experience working with cross-functional and multicultural teams
• Skilled in spreadsheets, reporting tools, and project tracking systems
• Familiarity with AI training data, annotation workflows, or trust & safety operations

Location: Singapore (remote)
Employment: Full time

We regret to inform that only shortlisted candidates will be notified.

Sharon Hong (R25128240)

JAC Recruitment Pte. Ltd. (90C3026)