Admin Executive (Customer Relations)

Job Summary

You will engage and qualify potential customers, manage communications across multiple channels, coordinate appointments, maintain CRM data, and support process improvements to drive sales and enhance customer experience.

Responsibilities

• Qualify potential customers and leads to identify and secure sales opportunities
• Actively engage customers to arrange sales appointments for Real Estate Consultants
• Communicate Ohmyhome’s product and service value clearly to home buyers and sellers
• Cross-sell and upsell products and services to increase customer value
• Handle inbound and outbound enquiries via WhatsApp, SMS, in-house messaging, and phone calls
• Manage multiple communication threads efficiently across messaging platforms
• Coordinate and schedule appointments to maximize sales opportunities for consultants
• Monitor and update CRM system data regularly to ensure accuracy and completeness
• Track performance dashboards and prepare operational and billing reports periodically
• Collect and relay customer feedback to internal teams to improve services and products
• Collaborate with team members to identify and implement process improvements
• Propose new analytics and KPIs to enhance customer service and operational efficiency
• Support the Manager with daily operational tasks and ad-hoc duties as assigned

Required competencies and certifications

• Fluent in written and spoken English to communicate effectively with customers and team
• Proficient in computer skills including Google Suite (Docs, Sheets, Gmail, Calendar) and CRM systems such as HubSpot
• Skilled in managing multiple communication channels including WhatsApp, SMS, in-house messaging, and phone calls
• Strong multitasking, time management, and attention to detail in a fast-paced environment
• Self-motivated with a strong sense of ownership and accountability

Preferred competencies and qualifications

• Experience in customer service, pre-sales, receptionist, bank teller, or tele-sales roles
• Aspiring real estate professionals
• Diploma holder with at least 1 year of relevant experience; fresh graduates keen on real estate careers are welcome