Air Export Customer Service

Export Customer Service (Officer / Executive)

Responsibilities:

Customer Service Interaction

- Direct Contact with Customers with outstanding friendly and reliable service offered

-  Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking

-  Check on the Export Documents Compliance when processing the export workorder

- Apply the correct export permit and other export custom processed on timely manner

- To answers all call within 3 ringing tone (without fail)

- Monitor the onboard status without fail and to informed customer on any irregularity

- Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team

- Always ensuring that the Airfreight rates apply is correct and updated.

- Constantly aware and update on NEW changes / requirement by airlines or governmental requirement

- Ensure that all monthly customer report is submitted on timely manner without fail

- Liaising with internal and external stakeholders for shipment status and handling

- Ensuring all shipments are duly accounted and arranged as per SOP

- Working with Sales / other function groups for special arrangements

Requirements

• Minimum Diploma
• 5 years’ experience within the same industries / field
• Require knowledge of computer (e.g., CargowiseOne, Excel, Words, etc.)

Other Information

Working Location: 40 Alps Avenue Singapore 498781

Working hours : 0900hrs-1830hrs(Mon-Fri) , 0900hrs-1300hrs (Sat)