Area Manager (Operational)

About the Role:

As the Area Manager, you are the instrumental role in executing our retail business strategies with operation excellence to deliver budgeted results. Reporting to the Operations Manager, you will be tasked to lead a team of experienced outlet managers in delivering customer centric experiences, driving sales growth and optimizing outlet efficiency.

Sales & Operations:

• Lead and support outlets in executing company’s business objectives in your responsible area
• Lead team members to ensure outlets consistency in food safety / quality / service / cleanliness in accord to company SOP guidelines
• Review/analyze/report on area’s outlets key metrics to identify sales/operational issues and make suggestions on improvements on daily operations efficiency
• Key liaison officer between HQ and outlets in translating clear, precise, understandable information, objectives and directives to assigned team members
• Steward of daily operation tasks in ensuring outlet managers prompt and responsible submission of stock ordering, duty roasters, sales deposits and required administrative documents

Customer Experiences:

• Act as first responder to customers feedbacks/complains and service recovery procedures
• Lead by example in championing and motivating outlets team member in delivering daily service excellence through coaching, mentoring and inspiring.

Team Leadership:

• Recruit & interviews in search for potential new team members
• Identify & recommend team members for trainings, developments and promotions
• Conduct annual work performance review for assigned outlets team members
• Foster a positive, inclusive & conducive work safety environment for all
• Attend and address team members enquires on various company’s policies and their employment rights

Environment Management:

• Report and updates on area’s outlets trade environment changes and findings
• Liaison with landlord on matters pertaining to outlet operations

Requirements:

• Minimum 8 years operation management experiences in a reputable F&B chain store (5 outlets or more) with proven track records in retail F&B sales operation excellence. (Candidates with proven track records but less than 5 outlets experience might also be considered)
• Minimum diploma in business/marketing/management discipline from recognized education institutions
• Proficiency in MS excel, word and power-point are important
• Strong people handling skills
• Logical thinking, articulate and ability to communicate effectively with all stakeholders
• Determined drive to complete tasks on hand and ability to influence team members to follow
• Independent, resolved and willing to travel with a responsible attitude will place you at a favourable position