Assistant Duty Manager

Job Summary 

The Duty Managers are responsible for the day-to-day operations of the front desk and the welfare of our guests. They act as liaison officers and make decisions concerning the guests' well-being. 

Job Responsibilities 

• Oversee the daily Front Office Operations.  

• Take care of VIP guests—anticipate and fulfil their needs and welcome/bid farewell on behalf of the Management. 

• Inspect VIP arrival rooms and showrooms.  

• Coordinate group arrivals and departures. 

• Attend to guest requests/feedback and ensure the guests’ positive stay experience. 

• Handles guest complaints/incidents and makes accurate and unbiased log entries for Management’s attention.  

• Corresponding with guests on other matters via email.  

• Be fully conversant with Fire and Emergency procedures. 

• Frequently inspect the hotel to ensure its cleanliness, safety, and upkeep and report any findings to the respective departments.  

• Coordinate among the engineering, housekeeping, and front office departments to handle and ensure ongoing room projects (PMR/ air-con servicing, etc.) are completed, and rooms are back into the inventory in time to minimise revenue loss.  

• Coordinate with the Security Department concerning any suspected criminal act within the hotel.  

• In the absence of the Management Team, take charge of any Emergency Situation or act on behalf of the Management Team.   

• To stay updated with the Hotel’s Products, Promotions and happenings in Singapore.  

• Recommend improvements in hotel operations – Processes, Services or Revenue.  

• Ensure the sufficient and strategic deployment of manning, including reception and lobby coverage, coordinating meal breaks, etc.  

• Assist in monitoring and reminding all team members about punctuality, grooming, conduct and performance. 

• Approve rebates, paid out and guest entertainment expenses, noting valid reasons and ensuring that necessary documents support them. 

• Assist in conducting shift briefings and provide feedback and information to the team. 

• Identify the areas of improvement and conduct training for the team. 

• Ensure all instructions and policies are communicated to the team. 

• Report unsafe working conditions and follow up on rectifications. 

• Performs any other duties assigned by the Rooms Division Manager that may reasonably be required for the needs of the business and to fulfil your role.