ASSISTANT OPERATION CONSULTANT

1.       Cashier and Lobby

·      Able to handle transactions effectively during rush hours

·      Be familiar with POS machine and interface

·      Be accurate in all transactions: purchase, return, cancel

·      Know all POS Functions inclusive of promotions, staff meals, various discounts, voids, cash vouchers

·      Perform standard POS opening and closing procedures without supervision

·      Prepare and handle cash deposits accurately and according to SOP

·      Packing of breads for customer according to SOP

·      Dispense products from back kitchen

·      Assist customers in product enquiries, product pricings, promotions, etc

·      Perform suggestive selling and upsell products to customers

·      Achieve 99.5% accuracy in cash transactions

·      Must be able to name all products and know what the ingredients in each product are

2.       Kitchen

Topping Section

·      Process topping for respective bread and danish types according to SOP

·      Euro bun toppings (in applicable outlets)

·      Prepare ingredients and fillings for all bun type products

·      Learn all products and know what are the ingredients in each product

·      Perform Dispensing duty to bring out freshly baked products in organized manner

Table Section:

·      Be equipped with knowledge on using the right and required ingredients per product

·      Ensure right ingredients are used per product, at the correct weight per ingredient

·      Perform Sweet bun, Danish, Euro,Toast shaping

·      Perform filling for sweet breads according to product

Oven Section:

·      Ensure right temperature and time setting per product being baked

·      Be equipped with the right and proper knowledge for each product before baking

·      Responsible to ensure all bread types(sweet bread, Danish, Euro, Toast) be baked according to standard

3.       General:

·      Ensure clean, tidy and hygienic station and overall kitchen environment

·      Use the right tools and equipment for the right purpose (e.g. colour code cloths to wipe different surfaces, right knives etc)

·      Able to setup and perform various roles without supervision

·      Able to perform quality control and reject inferior products

·      Able to dispense and display products in an organized manner

·      Project friendly and positive image to customers

·      Outlet and Display cleanliness

·      Tray and tongs cleaning

·      Able to handle customer requests and enquiry

·      Handle cake bookings and enquiries

·      Coordinate cake orders, deliveries and packaging

·      Able to handle customer feedback and inquiry and submit report

·      Able to identify and troubleshoot inferior products and maintain good quality throughout his/her shift                                                                              

·      Organize the kitchen area, floor and preparation areas are neat, ensure equipment are in good working condition                                                                           

·      Planning of product schedule to ensure hot bread at all times and no excess products being held or run out                                                    

·      To schedule the manpower arrangement to achieve operation effectiveness.

·      Demonstrates good people handling skills, able to motivate others to achieve shift objective

·      Coach and provide feedback to staff on product Quality                             

·      Ensure no run out or excessive stocks

·      Order stocks for the outlet

·      Handle outlet operation and management – conduct QSC (Quality, Service and Cleanliness) checks

·      Able to analyze outlet data (transaction count, average check, daily sales, hourly sales figures) for production planning

·      Assist to recruit new staff and handle the interview

·      To do month end stock take

·      Responsible for outlet’s Profit &Loss (P&L)

·      Conducting staff performance appraisal

·      Liaising with external vendor such as cleaner, pest control etc.

·      Liaising with various department (such as Marketing, Supply Chain Management, Information Technology, Human Resource)

·      Oversee 3 to 4 outlets operations