Assistant Operations Executive / Operations Executive

Job Description

• Process, track, and monitor customers’ orders with accuracy and efficiency.
• Provide confirmation and delivery schedule of goods to the customers.
• Update customers on the changes to the delivery schedule of their order(s).
• Liaise with relevant parties on logistics arrangements.
• Monitor orders and follow up with customer(s) on outstanding payments.
• Handle documentation and ensure records are properly maintained.
• Support in preparing invoices, COO and other work orders.
• Respond to phone calls, emails, and general inquiries related to operations.
• Prepare outgoing samples, update sample stock list and arrange courier to customers.
• Work closely with sales, production and warehouse personnel on day-to-day activities.
• Any other ad-hoc duties assigned by supervisor.
• Experienced applicant(s) may be assessed as Operations Executive.

Requirement

• Possesses minimum "O" level / ITE certificate
• Minimum 2 years of hands-on working experience in order processing, tracking and shipment coordination.
• Strong attention to detail in pricing verification and order management.
• Ability to respond to customers' enquiries professionally and maintain strong relationships.
• Proficient in MS Office application.