Assistant Outlet Manager

Company Overview

URBAN GROUP PTE. LTD. is rooted in Singapore and expanding thoughtfully, operating concepts including The Coastal Settlement (Changi), 龙庄 Long Zhuang (Changi), and Coolies' Union (Duxton Hill).

Job Summary

The Assistant Outlet Manager supports operational excellence by coordinating shifts, managing staff, overseeing bar inventory, and enhancing guest relations to drive customer satisfaction and business performance.

Responsibilities

• Coordinate daily outlet operations during scheduled shifts to ensure smooth service delivery
• Liaise with suppliers to secure timely deliveries and verify quality and quantity of items received
• Operate the POS system to process transactions and generate accurate sales reports in compliance with company policies
• Manage and supervise staff performance to maintain high service standards and operational efficiency
• Recruit and train new staff to build a competent and motivated team
• Monitor bar inventory levels, initiate timely replenishments to maintain sufficient stock for service demands
• Prepare beverages and cocktails accurately according to customer orders to ensure quality and consistency
• Welcome and engage customers to create a positive first impression and enhance guest experience
• Organize table reservations efficiently to optimize seating and customer flow
• Advise customers on menu and beverage selections to enhance their dining experience
• Address and resolve customer feedback promptly to maintain satisfaction and loyalty
• Perform additional duties as assigned to support outlet operations and business goals