Assistant Outlet Manager

Job Descriptions:

1) Oversee the operation of store

• Ensure the store meets and exceeds operational and financial goals. Responsible for driving and increasing the sales revenues.
• Maintain high standards for customer service and salon cleanliness.
• Implement store policies and procedures to ensure efficient and effective operations.
• Monitor and analyze store performance metrics, including sales, customer feedback, and inventory levels.
• Coordinate with the head office for any required support or directives.
• Managing cashiering/POS duties.
• Be a role model for excellent customer service.

2) Team performance planning

• Provide initial training and ongoing development opportunities for staff to ensure high performance and adherence to company standards.
• Create a positive, conducive and collaborative environment to keep the teams motivated.
• Support the team and ensure that they can meet team's performance KPI.

3) Manage staff schedules and shift effectively for daily operation

• Create and maintain an efficient staff schedule that meets the needs of the business and ensures adequate coverage during operating hours.
• Monitor and adjust schedules as needed to accommodate changes in staffing levels, business volume, and special events.
• Ensure compliance with labor laws and regulations regarding working hours, breaks, and overtime.
• Handle any staffing issues, such as absences or conflicts, in a timely and professional manner.

4) Handle administrative tasks related to store operation:

• Oversee daily financial operations, including cash handling, bank deposits, and expense tracking.
• Maintain accurate records of inventory, supplies, and equipment.
• Process and approve vendor invoices, purchase orders, and expense reports.
• Ensure compliance with health and safety regulations, including regular inspections and maintenance of equipment.
• Prepare regular reports on store performance for senior management.

Job Requirements:

• Display exemplary leadership and ensure smooth operations of the day-to-day activities in all outlets.
• With 5-10year of experience in beauty/spa industry.
• Familiar with body massage therapy, facial services, head/hair spa services.
• Able to converse in English & Chinese
• Excellent interpersonal and communications skills with the ability to build and maintain strong relationships at all levels of the business.
• Able to work on Public Holidays and Weekends.
• Singapore / SPR