Assistant Outlet Manager (Omakase@Stevens)

Company Name: Omakase @ Stevens

Job Title: Assistant Outlet Manager (Omakase@Stevens)

JOB RESPONSIBILITIES:

• Responsible for coordinate daily Front of the House and Back of the House restaurant operations
• Daily roll-call with the service team to drive operations effectiveness, cleanliness of the restaurant, accurate food order taking, servicing the customer, promotions etc.
• Deliver superior service and maximize customer satisfaction
• Regularly review product quality and research new vendors
• Organise and supervise shifts and duty roster planning, attendance summary report and work closely on leave planner
• Ensure compliance with sanitation and safety regulations and updating risk assessment on time
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Involve in setting new budget and business planning for new physical year
• To be knowledgeable in all service techniques and actively seek guest feedback and responding service issues accurately and efficiently in professional manner with a suitable service recovery
• Maintain records of payroll and attendance
• Supervising of employee and provide training and development plan.
• Meeting monthly KPI and generating month end sales report
• Handling of cash floats and petty cash funds of the outlet
• Organising of PO and Invoices
• Updating on social network services
• Month end inventory report

JOB REQUIREMENT:

• Required at least 2 years’ experience as manager or similar role
• Excellent in customer service and in food and beverage (F&B) knowledge
• Strong leadership, motivational and people skills
• Able to commit to shift work, split shifts, weekends and public holidays

BENEFITS

• Uniform Provided, F&B Discount, Dental, and Medical
• Learning & Development Opportunities, Staff Recognition Award

*Only shortlisted candidates will be notified.