Assisted Living Manager

Roles & Responsibilities

• Reports to the CEO.
• Responsible for the operations and P&L of Assisted Living.
• Will be very hands-on starting this from ground-up.
• Care staff at each site will report to this role, hands-on leadership isexpected. 
• Seek and fully understand the relevant mechanics behind setting up a siteincluding all relevant legislations and laws.
• Handle set-up of each site in terms of CAPEX and manning.
• Setting up the processes and documentation for the entire operations.
• Needs to fully understand the requirements for staff trainings andcompetencies.
• Develop operational and safety standards and ensure training and compliance.
• Work with the team to develop weekly programming for clients and trainingon operational processes for staff.
• Work with various teams on channels of distribution to promote AssistedLiving.
• Reach out, find and liaise with potential clients, explaining the serviceand sites.
• Keep abreast of each client, their care plans, social profiles and medicalneeds.
• Serve as the main Point-of-contact (POC) for clients/NOK regardingadministrative matters, emergencies, feedback and suggestions. Provide timelyand appropriate responses and actions (if any).
• Managing the staff roster to ensure adequate coverage in service delivery.
• Be onsite in emergencies to support the team and clients in managing thesituation.
• Conduct weekly physical inspections to ensure service quality includingadherence to SOPs, house rules, general cleanliness & safety standards.
• Any other ad-hoc tasks related to Assisted Living assigned.

Preferred Skills

• Solid ability to adapt fast and be flexible when required.
• Hands-on and meticulous with an eye for details.
• Organised and able to prioritise.
• Strong negotiation and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proven statistics and business acumen.

Qualifications, Education, Experience and Operational Requirements

• Diploma or Bachelor’s degree in any field preferred.
• At least 3 years of leadership experience preferred.
• Physically fit as some lifting is required and will be on the move most days.
• 5 days work week, office hours, weekends and PH may be required.