Associate Executive, Partner Retention

Job Purpose

The Associate Executive, Partner Retention will be responsible for the retention of all existing taxi hirer accounts, including maintaining good customer relations with taxi hirers and recontracting existing hirers. This position will work closely with the various taxi operations departments to create rapport and provide good customer service to existing taxi drivers.

Core Responsibilities

• Retain all existing taxi hirer accounts
• Build & maintain a cordial, strong working relationship with taxi hirers
• Engage and provide excellent customer service to address hirers’ concerns/disputes
• Meet KPIs set by the Manager and/or HOD
• Participate & execute internal work processes competently

Skills & Experience Required

• Proficient in Microsoft Excel & Word
• Conversant in English and any Mother Tongue (Mandarin/Malay/Tamil) ; Dialect is an advantage as candidates may be required to speak with Taxi Drivers who converse in various Mother Tongues
• Strong and mature personality with the ability to serve and interact well with taxi drivers from all walks of life
• A team player with strong interpersonal skills but can also work independently
• Possess a resilient mind-set with the ability to multitask
• Self-motivated & highly driven to achieve department goals

Qualifications/ Certifications Required

• Possess at least a Diploma
• Possess at least 2 years of working experiences in the service/sale sectors
• Possess a Valid Singapore Driving License is an advantage (Class 3 / TDVL)