AV Solutions & Support Engineer

AV Solutions & Support Engineer

Pre-Sales  ·  Implementation  · Support  ·  Singapore Region

Design to Deployment to Support — OneRole, Full Ownership

Department

AV Solutions & Professional Services

Reporting To

Solutions Architect / General Manager

Location

Singapore (Site-based + Office)

Employment Type

Full-Time

Experience

3–6 Years in AV Integration / Support Engineering

Coverage Region

Singapore (primary) — regional exposure on global customer projects

Compensation

Fixed Salary + Annual Performance Bonus + Special Project Bonus

About the Role

AdvanzIT Technologies is lookingfor an AV Solutions & Support Engineer who can own the full lifecycle of anAV deployment — from the first site visit through to post-implementationsupport. This is not a narrow technical role. We need someone who is equallycomfortable walking a site with a tape measure and a notepad, sitting in adesign review with a Solutions Architect, coordinating with installers on theground, and troubleshooting a display wall at 8am when a customer has a boardmeeting at 9am.

You will work across threedistinct phases of every project: Pre-Sales (surveys, assessments, BOMs),Implementation (coordination, commissioning, customer updates), and Support(fault resolution, L2 escalation, RMA management). You are the thread that connectsall three.

This role is Singapore-based butoffers exposure to global customer projects — giving you a rare opportunity towork on enterprise-grade AV deployments at scale, across multiple verticals,with some of the world's leading AV brands.

Your Role Across the Full AV Lifecycle

🔍  Phase 1: Pre-Sales

🔧  Phase 2: Implementation

🛠  Phase 3: Support

→  Site survey & assessment

→  Pre-requisite coordination

→  First-hand onsite troubleshooting

→  Requirement scoping

→  Installer briefing & oversight

→  L2 remote engineer alignment

→  BOM preparation

→  Customer progress updates

→  OEM support coordination

→  Solution design support

→  Milestone reporting

→  RMA initiation & tracking

→  Technical proposal input

→  Commissioning & testing

→  Incident reporting

→  Customer Q&A support

→  Snag list management

→  Preventive maintenance

→  Feasibility & risk flagging

→  Handover documentation

→  SLA compliance tracking

Key Responsibilities

1.Pre-Sales Engineering Support

•      Conduct detailed sitesurveys and technical assessments for prospective AV projects — covering roomacoustics, existing infrastructure, cable pathways, power availability, andnetwork readiness

•      Prepare accurate Bills ofMaterials (BOMs) in coordination with the Solutions Architect, ensuring productspecifications, quantities, and lead times are correctly captured

•      Contribute technicalcontent to solution proposals — including system schematics, rack layouts,signal flow diagrams, and room design recommendations

•      Attend customer pre-salesmeetings to answer technical questions, clarify scope, and build confidence inthe proposed solution

•      Identify potential siterisks, constraints, or infrastructure gaps early and flag them to the SolutionsArchitect and Sales team before proposal submission

•      Stay current on AV productranges — displays, video walls, conferencing systems, control systems, audioDSPs, matrix switchers, and AV-over-IP solutions

2.Implementation Coordination & Project Execution

•      Serve as the primarytechnical point of contact between AdvanzIT, the customer, and the installationteam throughout the project execution phase

•      Coordinate with customerson all pre-requisites before site mobilisation — power readiness, networkprovisioning, civil works, furniture, and access arrangements

•      Brief and supervisethird-party installers and subcontractors on-site, ensuring works are carriedout to specification and quality standards

•      Provide regular projectupdates to customers — written progress reports, milestone notifications, andescalation summaries where required

•      Manage the commissioningand testing of all installed AV systems, including control system programmingverification, audio calibration, video signal path testing, and networkconnectivity checks

•      Compile and manage theproject snag list — tracking open items to resolution before formal handover

•      Prepare and submit projecthandover documentation — as-built drawings, equipment schedules, programmingfiles, user guides, and warranty certificates

3.Post-Implementation Support & Troubleshooting

•      Respond to customer supportrequests and carry out first-hand onsite troubleshooting across all installedAV systems

•      Diagnose and resolve faultsacross display systems, video conferencing platforms (Microsoft Teams Rooms,Zoom Rooms, Cisco), control systems, audio systems, and AV-over-IPinfrastructure

•      Align with Level 2engineers working remotely — clearly articulate fault symptoms, sharediagnostics, implement remote instructions on-site, and confirm resolution

•      Liaise with OEM technicalsupport teams for complex faults requiring manufacturer-level escalation —manage case logging, diagnostic submission, and follow-through to resolution

•      Initiate and coordinate RMA(Return Merchandise Authorisation) processes where hardware replacement isrequired — manage collection, replacement, and re-commissioning

•      Maintain accurate supportlogs and incident reports for every fault — including symptom, diagnosis,resolution steps, time to resolve, and any recurring patterns

•      Conduct preventivemaintenance visits for contracted customers — firmware updates, cableinspections, cleaning, calibration checks, and health reporting

4.Customer Communication & Reporting

•      Maintain professional,clear, and timely communication with customers throughout the project andsupport lifecycle

•      Provide structured projectprogress reports during implementation — format, frequency, and distributionagreed with project stakeholders upfront

•      Issue post-support incidentreports summarising fault details, root cause, resolution, and any preventiverecommendations

•      Escalate customer concernsor project risks to the Solutions Architect and management immediately — do nothold issues

•      Represent AdvanzITprofessionally on every site visit — punctual, well-presented, andsolution-focused

5.Technical Documentation & Knowledge

•      Maintain an up-to-datepersonal knowledge base of installed systems, configurations, and known issuesacross the AdvanzIT customer base

•      Contribute to the internaltechnical knowledge library — documenting troubleshooting steps, configurationguides, and lessons learned from each project

•      Participate in vendor andOEM training sessions to maintain and expand product knowledge andcertifications

•      Share knowledge with juniorteam members and support the development of internal technical competency

Skills & Qualifications

✔  Must-Have

◎  Good to Have

✔  3+ years in AV integration or support engineering

◎  AV-over-IP platforms (SDVoE, Dante AV, NDI)

✔  Hands-on experience with display & video wall systems

◎  Network fundamentals (VLANs, QoS, PoE, IGMP)

✔  Video conferencing platforms: Teams Rooms, Zoom Rooms

◎  Crestron / AMX programming basics

✔  AV control systems: Crestron, AMX, Extron, or similar

◎  Microsoft Teams admin & device management

✔  Audio DSPs: QSC, Biamp, Shure, or similar

◎  Structured cabling & rack building experience

✔  Signal flow understanding: HDMI, DP, HDBaseT, Dante

◎  AVIXA CTS or CTS-I certification

✔  Ability to read and produce basic AV system drawings

◎  Experience with DCIM or monitoring dashboards

✔  Experience conducting site surveys & BOM preparation

◎  Exposure to large-scale enterprise AV deployments

✔  Familiarity with RMA and OEM escalation processes

◎  Diploma or Degree in Electronics / IT / Engineering

✔  Strong communication — written reports & customer-facing

◎  Knowledge of AV for command & control, govt, or finance

✔  Self-managing, organised, reliable on deadlines

AV Systems You Will Work With

LED & LCD Video Walls

Interactive Flat Panels

Laser & DLP Projectors

Microsoft Teams Rooms

Zoom Rooms

Cisco Webex Devices

Crestron Control Systems

AMX / Extron Controllers

QSC / Biamp Audio DSP

Shure MXA Microphone Arrays

Dante Audio Networking

HDBaseT / AV-over-IP

Matrix Switchers

Digital Signage Systems

Rack Infrastructure

PTZ & Tracking Cameras

Wireless Presentation (WPS)

Environmental Controls

Performance Metrics (KPIs)

KPI / Metric

Target / Expectation

Pre-Sales Survey Turnaround

Site survey report & BOM delivered within 3 business days of site visit

BOM Accuracy

Less than 5% revision rate on BOMs post-proposal; zero critical omissions

Project Milestone Adherence

Customer updates issued at every agreed milestone; no missed communications

Commissioning Sign-Off Rate

First-pass commissioning acceptance by customer without major re-works

First-Response Time (Support)

Onsite attendance within agreed SLA — typically 4 hours for critical faults

First-Time Fix Rate

Minimum 80% of support incidents resolved on first site visit

RMA Turnaround

RMA initiated within 24 hours of confirmed hardware fault

Customer Satisfaction

Positive post-project and post-support feedback; zero unresolved escalations

Documentation Compliance

100% of projects closed with complete as-built drawings and handover pack

Training & Certification

Minimum 1 OEM or AVIXA certification completed per year

Who You Are

•      You are hands-on — you arenot the type who only reads spec sheets; you like to get on-site and figurethings out

•      You are structured — youtake notes, you document clearly, and you follow through on what you commit to

•      You are customer-aware —you understand that the customer is often anxious during a deployment, andclear communication is as important as technical skill

•      You are a team player — youwork well with Solutions Architects, Sales, installers, and OEM support teamswithout needing to own every decision

•      You are a learner — AVtechnology is evolving fast and you genuinely enjoy keeping up with it

•      You are reliable — when youcommit to be onsite at 8am, you are there at 7:55am

What You Will Learn & Gain

This role is designed as a learning platform — not just a job

You will gain exposure across the full AV project lifecycle — from reading architectural drawings and preparing BOMs, to commissioning enterprise-grade systems and managing post-live support. Few roles in Singapore give you this breadth.

🌍

Global Projects

Work on enterprise AV deployments for global customers from Singapore

🎓

Full AV Lifecycle

Design → Deploy → Support — complete end-to-end exposure

🔧

Hands-On Access

Work with leading AV brands across all system categories

📈

Career Growth

Clear path to Senior Engineer or Solutions Architect

Compensation & Benefits

Component

Details

Fixed Monthly Salary

Competitive base salary commensurate with experience — paid on time, every month

Annual Performance Bonus

Discretionary bonus based on individual and company performance — reviewed annually

Special Project Bonus

Additional bonus awarded for exceptional delivery on key or complex projects — recognised and rewarded immediately

CPF Contributions

Full CPF contributions as per statutory requirements (Singapore Citizens & PRs)

Leave Entitlement

Annual leave as per MOM guidelines + medical leave + hospitalisation leave

Training & Certification

Company-sponsored OEM and AVIXA training and certification opportunities

Tools & Equipment

Company-issued tools, test equipment, and mobile device for field work

Career Development

Structured growth path toward Senior Engineer or Solutions Architect role

Ready to build something — and then support it? Send your CV and a brief note on your most memorable AV project to

[email protected]  |  advanzit.ai