Beauty and Wellness Spa Front Desk Customer Service Officer

Beauty and Wellness Spa Front Desk Customer Service Officer

About Us

De Beaute is a premier Beauty and Wellness Spa dedicated to providing exceptional wellness and beauty services tour valued clients. We take pride in creating a relaxing and welcoming environment for all our visitors.

Job Description

We are seeking a friendly Front Desk Customer Service Officer to welcome clients, manage appointments and inquiries, and ensure an exceptional guest experience.

Key Responsibilities:

- Greet and welcome clients with a warm and professional demeanor

- Manage appointment bookings and scheduling using our system

- Handle phone calls, emails, and walk-in inquiries promptly and courteously

- Provide information about our services, promotions, and packages

- Maintain the cleanliness and organization of the reception area

- Process payments and manage billing accurately

- Coordinate with therapists and spa staff to ensure timely service delivery

- Handle customer feedback and resolve any issues efficiently

Requirements:

- Minimum SPM/O-Level or equivalent; diploma in hospitality or related field is a plus

- At least one year of customer service experience, preferably in the beauty, spa, or hospitality industry

- Excellent communication and interpersonal skills

- Proficient in using computer systems and appointment software

- Friendly, approachable, and professional attitude

- Ability to multitask and work in a fast-paced environment

Working Hours:

- Monday to Friday: 10:30 AM to 8:00 PM

- Saturday: 10:00 AM to 6:00 PM

- Sunday and Public Holidays: Off

Interested applicants, please SMS or WhatsApp to 8133 3030.

Only shortlisted candidates will be contacted for an interview.