Beauty Centre Manager

Job Summary

Manage daily outlet operations, lead the team, deliver excellent customer service, and achieve sales targets.

Key Responsibilities

Sales & Business

• Achieve monthly sales targets.
• Drive treatment and product sales.
• Monitor outlet performance.
• Execute marketing promotions.
• Grow customer retention and referrals.

Team Management

• Lead and motivate the team.
• Set and monitor staff targets.
• Coach and train team members.
• Prepare staff schedules.
• Build a positive work culture.

Customer Service

• Ensure excellent customer service.
• Handle customer feedback and complaints.
• Build strong customer relationships.
• Improve customer satisfaction.
• Maintain service standards.

Operations

• Oversee daily outlet operations.
• Ensure smooth outlet workflow.
• Manage appointment scheduling.
• Maintain outlet cleanliness.
• Ensure policy compliance.

Inventory & Finance

• Monitor stock levels.
• Order products and supplies.
• Manage cash and payments.
• Reconcile daily sales.
• Control operating costs.

Administration

• Maintain accurate records.
• Prepare required reports.
• Support company initiatives.
• Perform other assigned duties.

Requirements

• Diploma or equivalent qualification.
• Relevant beauty experience.
• Supervisory experience preferred.
• Strong sales and leadership skills.
• Good communication skills.
• Customer-focused and responsible.
• Proficient in Microsoft Office and POS systems.