Client Reception: Greet and welcome all walk-in clients with a friendly smile and professional demeanor, delivering a high-quality initial service experience and maintaining a positive brand image of the store.
Appointment & Schedule Management: Efficiently handle client appointment booking, rescheduling, and cancellation, organize daily work schedules, ensure all services proceed in an orderly manner, and avoid schedule conflicts.
Inquiry & Channel Communication: Promptly answer incoming calls, WhatsApp messages, and work emails, respond to client inquiries professionally, accurately align with client needs, and ensure smooth communication and follow-up services.
General Administrative Support: Assist the team with daily administrative tasks, including data entry, form sorting, and document filing to support efficient daily team operations.
Service Process Coordination: Manage client flow effectively, ensure seamless handover and smooth collaboration between consultants and therapists, and guarantee a consistent and uninterrupted service process.
Sales & Reporting Assistance: Support daily sales closing procedures, prepare daily sales reports, and assist with basic payment processing and fund reconciliation tasks.
Working Hours: 11am – 9pm on weekdays; 10am – 7pm on weekends.
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