Bellman

Job summary
The Bellman is responsible for ensuring timely delivery of guest luggage and items to meet and exceed guest expectations. They also orient guests on room facilities and attend to guest requests as directed by leaders. The Bellman must have good communication skills and be a team player.
Job seniority: entry level
Responsibilities
• Ensure timely delivery of guest luggage and guest items in a friendly and approachable manner to meet and exceed guest expectations. • Orient guests on the room facilities to facilitate guest use and comfort. • Attend to all other guest requests as directed by Leaders, Captains, and Communications Agents. • Acknowledge and communicate with Bell Captains via Mobitalk upon completion of assignments. • Respond to all other requests in a timely manner. • Ensure all job assignments are properly logged in respective logbooks. • Ensure LQA service standards are in practice as set by the hotel at all times. • Provide organized and seamless luggage service and assist with any group luggage logistics. • Able to provide information and assistance to guests as and when required. • Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative. • Presence at the lobby area to provide guest assistance. • Work closely with the Doorman for arrival and departure luggage assistance. • May require performing Doorman duties as and when required. • Ensure smooth flow of traffic at the driveway. • Buddy new colleagues as required and provide on-the-job training. • Perform manual wake-up calls for guests during the night shift when required. • Ensure timely deliveries of amenities to guests, especially during the night shift. • Attend department briefings and meetings. • Ensure grooming standard set by the hotel at all times. • Report and replenish stocks to ensure availability. • Maintain good housekeeping of work areas.
Requirements
• Minimum Secondary education. • Able to read and write English. A second language is preferred. • Experience not required as training will be provided. • Must be physically able to carry out duties of a Bell Person. • Guest-focused with good communication skills. • Guest-oriented individual with a pleasant and courteous disposition. • A team player and efficient worker. • Flexible and adaptable. • Possess a good attitude and initiative. • Possess integrity and honesty.