Branch Manager

Branch Manager

Main Duties & Responsibilities:

• Establish relationships with customers by delivering excellent customer service

• Provide professional advice and consultation for customers, managing customers’ needs and ensuring customer satisfaction

• Lead and guide therapists on the service and treatments to customers

• Oversee and be in charge of the overall operation of the branch eg. Staff MC, Punctuality, Daily Sales target, current promotions and updates etc

• In charge and running the outlet efficiently and effectively

• Handle customers' complaints and feedback

• Motivate/build teamwork among colleagues & maintain good communication and good working environment

• Achieve personal sales target and assist in achieving monthly sales target set out for the branch

• To assist in making cold calls to customers

• Ensure all treatment rooms & consultation rooms are in good & conductive condition • Ad-hoc responsibilities assigned by management