Branch Manager

Kiztopia is a leading family edutainment brand dedicated to creating meaningful play experiences for children and families. With multiple concepts and locations across Singapore and the region, we continue to grow through innovation, creativity, and a commitment to delivering exceptional experiences.

We are seeking a dynamic and experienced Branch Manager to oversee the operations of our indoor playgrounds in Singapore. As the Branch Manager, you will be responsible for managing the outlet's daily activities, driving sales, delivering exceptional customer service, and leading a team of employees. This role requires strong leadership skills, a customer-centric mindset, and the ability to achieve business objectives.

Highlights of what we offer:

• Dynamic, fun and rewarding working environment
• Close knitted team
• Good employee benefits (eg. medical insurance, on job training, etc.)
• Career growth and development opportunities

We offer the following benefits to Full-Time employees:

• A five-day (shift schedule) work week comprising not more than 44 hours.
• Staff discounts applicable at all outlets.
• Monthly sales incentive awards*
• Staff referral fee
• Annual variable performance bonus
• Progressive annual leave entitlement
• Uniform provided
• On-the-job training
• Comprehensive medical benefits to ensure the health and well-being of our employees.
• Opportunities for career development, fostering growth and advancement within the group.
• The opportunity to grow with the company, contributing to its success and sharing in its achievements.

Roles & Responsibilities:

1. Identify, develop, and monitor the team to drive performance for the outlet and ensure successful execution of daily tasks.
2. Manage customer experience and expectations; directly attend to and resolve customer problems, complaints, and service requests.
3. Network with clients and customers to enhance the branch's reputation, synthesizing feedback into actionable insights for the wider management team.
4. Lead, coach, and motivate the team to meet company expectations for quality, service, and sales by providing regular, constructive feedback.
5. Identify operational areas for improvement, proposing corrective actions and collaborating with Area/Operations Manager to refine overall processes.
6. Oversee staff performance, shift schedules, and training pipelines for all full-time and part-time employees.
7. Design safety and cleanliness standards for the playground, conducting regular maintenance checks to ensure a secure environment.
8. Manage inventory and asset controls to reduce waste and maintain strict expense control.

Job Requirements:

1. Diploma/Degree in business administration.
2. At least 3 years of experience in customer service-focused industry, preferably in family entertainment, retail, or childcare, with supervisory or managerial responsibilities.
3. Experienced with preschool education and/or children-enrichment is an advantage.
4. Excellent verbal, written and interpersonal communication skills.
5. Able to work independently and effectively under tight deadlines in a fast-paced environment.
6. Able to work as a team and share best practice with colleagues.

Qualifications Requirements:

1. Diploma/Degree in business administration.

* We thank all applicants for your interest but regret to inform that only shortlisted candidates will be notified.