BRANCH MANAGER

Responsibilities:

1. Cashier and Lobby

Able to handle transactions effectively during rush hours
Be familiar with POS machine and interface
Be accurate in all transactions: purchase, return, cancel
Know all POS Functions inclusive of promotions, staff meals, various discounts, voids, cash vouchers
Perform standard POS opening and closing procedures without supervision
Prepare and handle cash deposits accurately and according to SOP
Packing of breads for customer according to SOP
Dispense products from back kitchen
Assist customers in product enquiries, product pricings, promotions, etc
Perform suggestive selling and upsell products to customers
Achieve 99.5% accuracy in cash transactions
Must be able to name all products and know what the ingredients in each product are

2. Kitchen

Topping Section

Process topping for respective bread and danish types according to SOP
Euro bun toppings (in applicable outlets)
Prepare ingredients and fillings for all bun type products
Learn all products and know what are the ingredients in each product
Perform Dispensing duty to bring out freshly baked products in organized manner

Table Section

Be equipped with knowledge on using the right and required ingredients per product
Ensure right ingredients are used per product, at the correct weight per ingredient
Perform Sweet bun, Danish, Euro, Toast shaping
Perform filling for sweet breads according to product

Oven Section

Ensure right temperature and time setting per product being baked
Be equipped with the right and proper knowledge for each product before baking
Responsible to ensure all bread types (sweet bread, Danish, Euro, Toast) be baked according to standard

3. General

Ensure clean, tidy and hygienic station and overall kitchen environment
Use the right tools and equipment for the right purpose (e.g. colour code cloths to wipe different surfaces, right knives etc)
Able to setup and perform various roles without supervision
Able to perform quality control and reject inferior products
Able to dispense and display products in an organized manner
Project friendly and positive image to customers
Outlet and Display cleanliness
Tray and tongs cleaning
Able to handle customer requests and enquiry
Handle cake bookings and enquiries
Coordinate cake orders, deliveries and packaging
Able to handle customer feedback and inquiry and submit report
Able to identify and troubleshoot inferior products and maintain good quality throughout his/her shift
Organize the kitchen area, floor and preparation areas are neat, ensure equipment are in good working condition
Planning of product schedule to ensure hot bread at all times and no excess products being held or run out
To schedule the manpower arrangement to achieve operation effectiveness
Demonstrates good people handling skills, able to motivate others to achieve shift objective
Coach and provide feedback to staff on product Quality
Ensure no run out or excessive stocks
Order stocks for the outlet
Handle outlet operation and management – conduct QSC (Quality, Service and Cleanliness) checks
Able to analyze outlet data (transaction count, average check, daily sales, hourly sales figures) for production planning
Assist to recruit new staff and handle the interview
To do month end stock take
Responsible for outlet’s Profit & Loss (P&L)
Conducting staff performance appraisal
Liaising with external vendor such as cleaner, pest control etc.
Oversee 1 to 2 outlets operations

Requirements:

Minimum a GCE ‘A’ Level or Diploma holder
Preferably with 3 years’ F&B or retail experience with at least 1 year in similar capacity
Possess good management and strong leadership qualities
Willing and able to work shifts, weekends and public holidays
Good interpersonal skills and able to communicate clearly with stakeholders
Strong in customer service
Problem solver and effective decision maker
Able to work under pressure in a fast paced working environment