Business Coordinator

Marine Innovation, a subsidiary of Jason Marine Group Limited, offers Navigation and communication solutions that aims to increase the efficiency of the shipping companies at different levels. Reporting to the Managing Director of Marine Innovation and working closely with the Sales Team of Marine Innovation, the primary role of the business coordinator is to organize and attend to the business needs of the interested parties in the community. Interested parties are not limited to customers, business partners, service providers and visitors (in terms of walk-ins and phone enquiries).

Responsibilities for the Business Coordinator

• Attend to the community needs, provide recommendations or/and connect them with the right parties and resources.
• Give the enquiries the necessary attention to ensure the service level is met.
• Support the sales team to maintain good relationships with the community.
• Assist the sales team in proposals and quotations for potential business arrangements.
• Keep and maintain records and database of existing community.
• Be up to date on the services being introduced, offered, or discontinued.
• Answer to telephones queries and respond to email enquiries diligently.
• Work together with the sales team to schedule appointments, answering phones, and tracking of customer’s business records.
• Discuss with the sales team in timely engagements to identify areas that need improvements.
• Any other ad-hoc tasks relevant to the business needs of the sales team.

Requirements

• Diploma in Business Administration or any related 1-3 years customer service experience.
• Proficient skills in Microsoft Office, including Microsoft Word, PowerPoint and Microsoft Excel, and other computer literacy skills.
• Excellent customer service, listening and problem-solving skills.
• Excellent verbal and written communication skills.
• Able to visualize the current tracking status of each transaction and present the necessary update(s) when prompted.
• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Possess an amiable personality and able to connect easily within the community in terms of their needs.