GENERAL WORKER

Company: Burnt Cones Pte. Ltd.
Industry: Food & Beverage / Gelato Café
Employment Type: Full-Time
Work Location: Assigned Burnt Cones outlet, central kitchen, warehouse or event location in Singapore
Working Schedule: 6-day work week, including weekends and public holidays
Working Hours: Approximately 12-hour scheduled shifts, inclusive of meal and rest breaks, depending on operational requirements

About Burnt Cones

Burnt Cones is a homegrown Singapore gelato café specialising in handcrafted gelato, freshly made waffles, coffee and desserts.

We are looking for a reliable and hardworking General Worker to support our daily outlet, central kitchen, logistics and event operations.

This is a hands-on role that may involve cleaning, washing, packing, stock handling, food preparation, deliveries and general operational duties.

Job Responsibilities

General Operational Support

• Support the daily operations of Burnt Cones outlets, central kitchen, warehouse and events.

• Carry out duties assigned by the Outlet Manager, Operations Manager, Kitchen Supervisor or management.

• Assist with setting up and closing down work areas.

• Prepare equipment, ingredients, packaging and supplies before operations begin.

• Keep work areas organised and ensure essential items are replenished.

• Assist different departments when additional manpower is required.

• Complete assigned duties promptly and according to company instructions.

• Report operational problems, damaged equipment or safety hazards immediately.

Cleaning and Housekeeping

• Clean floors, walls, work surfaces, tables, shelves and storage areas.

• Wash utensils, trays, containers, equipment and other operating tools.

• Clear rubbish and dispose of waste according to company procedures.

• Clean and sanitise food preparation and washing areas.

• Maintain the cleanliness of customer areas, kitchens, stores and staff areas.

• Ensure cleaning tools and chemicals are stored safely after use.

• Follow daily, weekly and monthly cleaning schedules.

• Assist with deep cleaning when required.

• Maintain cleanliness throughout the shift and not only at closing time.

Food Preparation Support

• Assist with basic food preparation under supervision.

• Wash, measure, portion, label and store ingredients.

• Prepare packaging, takeaway materials and serving utensils.

• Assist with packing gelato, cones, waffles, sauces, toppings and other products.

• Follow approved recipes, portion sizes and preparation instructions.

• Ensure food is properly covered, labelled and stored.

• Monitor expiry dates and practise first-in, first-out stock rotation.

• Inform the supervisor when ingredients or supplies are running low.

• Do not prepare or serve any product that appears damaged, contaminated or unsuitable.

Stock Handling and Packing

• Receive, check and organise incoming stock and deliveries.

• Assist with loading, unloading and moving products, ingredients and equipment.

• Pack stock accurately for outlets, deliveries and events.

• Count items and check quantities against packing lists or delivery orders.

• Label cartons, containers and products clearly.

• Store stock in the correct dry, chilled or frozen storage area.

• Assist with stock counts and inventory checks.

• Report damaged, missing or incorrect items immediately.

• Prevent unnecessary damage, wastage or loss of company property.

Delivery and Event Support

• Assist with preparing and loading equipment for events and mobile cart operations.

• Help transport stock, tables, machines, cooking equipment and supplies.

• Set up and dismantle event stations, carts and temporary work areas.

• Support event operations as instructed.

• Ensure all equipment and unused stock are returned after each event.

• Keep equipment secure and handle company property carefully.

• Travel between outlets, central kitchen and event locations when required.

Outlet Support

• Replenish cups, spoons, napkins, takeaway packaging and ingredients.

• Assist with clearing tables and maintaining the dining area.

• Support dishwashing, cleaning and back-of-house operations.

• Assist with simple customer service duties when instructed.

• Help the outlet team during busy periods.

• Ensure corridors, entrances and storage areas remain clear and safe.

• Assist with opening and closing duties.

Hygiene and Food Safety

• Follow all company hygiene, food safety and workplace safety procedures.

• Wash hands regularly and maintain good personal hygiene.

• Wear the required uniform, covered shoes, gloves, hair restraint or protective equipment.

• Keep raw materials, finished products, chemicals and waste properly separated.

• Follow temperature control, storage and stock rotation procedures.

• Inform the supervisor immediately if feeling unwell or suffering from symptoms that may affect food safety.

• Attend required food safety and workplace training.

• Comply with Singapore Food Agency requirements and company policies.

Workplace Safety

• Use equipment only after receiving proper instructions or training.

• Lift and move heavy items safely and request assistance when necessary.

• Keep floors dry and remove trip hazards promptly.

• Do not operate damaged or unsafe equipment.

• Report injuries, accidents, spills and hazards immediately.

• Follow instructions when handling hot equipment, sharp tools, gas cylinders and electrical appliances.

• Use ladders, trolleys and lifting equipment safely.

• Do not engage in horseplay, unsafe behaviour or unauthorised equipment use.

Job Requirements

• No formal education or previous experience is required.

• Previous experience in food and beverage, cleaning, warehousing, logistics, production or general operations is advantageous.

• Able to work a 6-day work week.

• Able to work approximately 12-hour scheduled shifts, inclusive of meal and rest breaks.

• Able to work weekends, public holidays, opening shifts and closing shifts.

• Able to stand, walk and perform physical duties for extended periods.

• Able to lift and move cartons, ingredients, equipment and supplies.

• Willing to perform cleaning, washing, packing and general manual work.

• Able to follow instructions and complete tasks properly.

• Punctual, reliable and responsible.

• Willing to work at different Burnt Cones locations when required.

• Able to work independently and as part of a team.

• Basic communication skills in English are preferred.

• Food Safety Course Level 1 certification is advantageous or must be obtained if required for the role.

• Applicants must be legally eligible to work in Singapore.

Preferred Qualities

• Hardworking and willing to assist wherever needed.

• Physically fit and comfortable with manual work.

• Good attitude and respectful towards supervisors and colleagues.

• Honest and careful when handling company property and stock.

• Able to work quickly without compromising safety or cleanliness.

• Willing to learn new duties.

• Able to remain calm and productive during busy periods.

• Takes initiative instead of waiting to be reminded repeatedly.

• Maintains good attendance and punctuality.

• Comfortable working in hot, cold, wet or busy environments.

Key Performance Indicators

Performance may be assessed based on:

• Attendance and punctuality.

• Completion of assigned duties.

• Cleanliness and hygiene standards.

• Accuracy of packing and stock handling.

• Product and equipment handling.

• Speed and productivity.

• Compliance with safety procedures.

• Ability to follow instructions.

• Teamwork and attitude.

• Wastage, damage and stock discrepancies.

• Reliability during busy periods and events.

Career Progression

Strong performers may be considered for progression into roles such as:

• Senior General Worker

• Service Crew

• Kitchen Assistant

• Production Assistant

• Logistics Assistant

• Shift Leader

• Outlet Supervisor

Application

Interested applicants should submit the following information:

• Name and contact number

• Relevant work experience

• Current and expected salary

• Availability or notice period

• Preferred work location

• Work eligibility in Singapore