Call Agent

Job Description

- Confident and comfortable working with IT systems; emails, training management system, and customer relation system.

- Competent in using MS Words and Excel for reports generation.

- Requires logical and analytical thinking.

- Good communication skills.

- Open to working shifts. (Mondays – Fridays, 8.00am - 5.00pm or 12.00pm to 8.30pm and Saturdays, 8:30am -12.30pm or 8.30am – 1:30pm)
WFO at Paya Lebar, 2-year contract

Requirements

- At least Nitec or equivalent with at least 2 years of experience in customer service.

- Good communication skills, both written and spoken.

- Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.

- Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions.

- Strong attention to details with good organizational and multi-tasking ability, with the ability to write and communicate clearly.

- A team player with strong interpersonal skills and an excellent service mindset, committed to delivering high quality work. Adaptable, receptive to change and able to thrive in a fast-paced environment.

- IT Savvy and is proficient in using Microsoft Office products (ie: Excel)