Call Centre Agent

Responsibilities:

• Handle inbound and outbound collection calls in a call centre environment
• Communicate and explain breakdown of amount payable to customers in detail.
• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Banks, Telcom Support Service Providers and Commercial Clients.
• Negotiate with customers on repayment amount and payment dates, where applicable.
• Provide customer service and enhance overall collections efficiency and delinquency rates.
• Any other ad-hoc duties assigned.

Requirements:

• Candidate should possess a Diploma / ‘A’ / 'O’/ Nitec
• Possess at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call center environment)
• Highly independent, organized team player
• Entry level with right skill set
• Friendly and positive attitude
• Excellent communication skills
• Must be meticulous and possess sense of urgency
• Able to speak proficiently in both English and Mandarin (to liaise with Mandarin speaking customers)

Career Benefits:

• Highly accessible place of work near MRT, with close proximity to the heart of the city
• Comprehensive on the job training will be provided