Call Centre Officer (Rotating Shifts), 5 days $2300

Salary: Up to $2,300 per month
Working Schedule: 5 Days Work Week (Rotating Schedule) – Permanent Night Shift

Job Responsibilities

• Handle incoming calls and alarm signals promptly in accordance with established procedures.
• Respond to and resolve customer enquiries and complaints professionally via phone and written correspondence.
• Maintain accurate and up-to-date customer records and documentation.
• Support customer retention programmes and service initiatives.
• Ensure efficient service delivery while maintaining high standards of customer service.
• Escalate incidents and operational issues to relevant departments when required.
• Perform administrative duties related to call centre operations.

Requirements

• Minimum GCE ‘N’ Level qualification.
• At least 2 years of experience in a call centre or customer service environment.
• Able to work permanent night shifts, including weekends and public holidays.
• Good communication and interpersonal skills.
• Proficient in basic computer applications and data entry.
• Ability to remain calm and professional when handling customer concerns.
• Proficiency in Mandarin is an advantage to support Mandarin-speaking customers.

📩 Apply Now

Send your resume (MS Word format) to:

📱 WhatsApp / Telegram: 8509 0409

Please include your availability, notice period and expected salary in your application.

Only shortlisted candidates will be notified.

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Annie Hoang (R25158747)

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