Call Centre Representative

Job Descriptions

• Manage inbound and outbound calls in a timely manner, handle manage enquires and reservations from various online channels.
• Ensure accurate bookings of reservations for treatment, consultation, cancellation, etc.
• Identify customers’ needs, clarify information and be updated with our monthly promotion, and ensure information provided for our customers are accurate.
• Follow-up on customers’ complaints and feedback.
• Support shop to meet monthly sales target.
• Support the daily operation and administrative duties such as responding to emails, SMS and any online enquires etc.
• Any other operational duties as assigned.

Requirements 

• Able to converse well in English
• Good verbal communication skills along with active listening
• Ability to multi-task, set priorities and manage time effectively
• Dedicated to helping customers and ensuring their satisfaction.
• Friendly and pleasant manner.
• Able to work on weekends and public holidays.

Other Information & Benefits

• Work hours: 10 am to 9 pm (Mon-Sat) and 10 am-7 pm (Sun)
• 2 off days per week/ PH-in-lieu
• Medical Benefits, Transport allowance, and other incentives