Claims Administrator (Automotive Accident Claims)

We are seeking a responsible and organised individual to join our Body & Paint team as a Claims Administrator. You will play a key role in coordinating insurance claims, managing documentation, and serving as the link between customers, insurance companies, and internal teams to ensure a smooth and timely claims process while maintaining compliance with company and insurer requirements.

Why Join Us?

• Join a fast-growing Accident Reporting Centre and Authorised Workshop

• Build your career with an established automotive group with over 30 years of industry experience

• Gain end-to-end exposure to insurance claims and accident repair operations

• Work alongside experienced professionals in a supportive and collaborative team

• Enjoy opportunities to learn, grow, and advance as our business continues to expand

• Earn attractive team target incentives on top of your basic salary

• Easily accessible office location for a hassle-free commute to and from work

Core Responsibilities: 

• Deliver excellent customer service by attending to accident reporting, insurance claims enquiries, and customer appointments

• Assist with accident e-filing, repair estimates, courtesy vehicle arrangements (if any), and claims administration

• Prepare and submit claims documents, invoices, Letters of Demand, purchase orders, and vendor invoices accurately and on time

• Liaise with insurance companies, customers, vendors, and internal departments to ensure smooth claims processing and timely settlement

• Monitor and follow up on claims, payments, and outstanding cases until closure

• Maintain accurate records, organise claim files, and prepare departmental performance reports

• Support the Claims Advisors when required by handling customer enquiries, claims follow-ups, and repair status updates

• Perform general administrative duties, maintain a tidy work environment, and assist with other tasks as assigned

Job Requirements: 

• At least 2 years experience as claims administration experience in the automotive industry

• Familiar with Singapore accident reporting and claim procedures

• At least GCE O Level or equivalent

• Proficient in Microsoft Office applications, especially Word, Excel, PowerPoint

• Excellent written and verbal communication skills

• Able to multitask with good time-management skills