The Cleaning Supervisor is responsible for maintaining the highest standards of cleanliness, hygiene, and organisation throughout the outlet. This is a hands-on leadership role that requires actively participating in cleaning duties while supervising and coordinating the cleaning team.

The supervisor is expected to lead by example, ensuring that all cleaning tasks are completed thoroughly, consistently, and according to company standards. This role requires excellent attention to detail, strong organisational skills, and the ability to motivate the team while maintaining a clean, safe, and welcoming environment for customers and staff.

Key Responsibilities

Cleaning Operations

• Perform daily cleaning duties alongside the cleaning team.

• Clean treatment rooms, common areas, toilets, pantry, reception, and staff areas.

• Ensure all equipment, furniture, and facilities are clean and well maintained.

• Replenish cleaning supplies, toiletries, and consumables when necessary.

• Carry out deep cleaning according to scheduled maintenance plans.

• Ensure all cleaning is completed to company hygiene standards.

Supervision & Team Leadership

• Supervise and coordinate the daily cleaning schedule.

• Allocate cleaning tasks fairly and efficiently.

• Monitor staff performance and provide coaching where necessary.

• Lead by example by actively participating in cleaning work.

• Ensure all cleaning staff follow proper procedures and safety guidelines.

• Report maintenance issues or equipment faults promptly.

Quality Control

• Conduct regular inspections of all areas.

• Identify areas requiring additional attention before customers notice them.

• Ensure cleanliness standards are consistently maintained throughout operating hours.

• Follow up on customer or management feedback regarding cleanliness.

Inventory Management

• Monitor stock levels of cleaning products and supplies.

• Report shortages before supplies run out.

• Ensure cleaning equipment is properly maintained and stored.

Health & Safety

• Maintain a safe and hygienic working environment.

• Ensure proper handling and storage of cleaning chemicals.

• Follow workplace safety procedures at all times.

• Report hazards or accidents immediately.

Critical Expectations

This is not a desk-based supervisory role.

The Cleaning Supervisor is expected to actively perform cleaning duties every day while supervising the team. Leadership is demonstrated by setting the standard through action, not by directing others alone.

The supervisor should:

• Be the first to step in when additional cleaning is required.

• Assist the team during busy periods.

• Maintain exceptionally high cleaning standards.

• Ensure no cleaning task is left incomplete.

• Take ownership of the overall cleanliness of the outlet.

The cleanliness of the outlet reflects the professionalism of the entire business. Every detail matters.

Required Skills

• Strong attention to detail.

• Excellent organisational skills.

• Ability to lead and motivate a team.

• Good communication skills.

• Strong sense of responsibility and accountability.

• Ability to work independently and under pressure.

• Knowledge of hygiene and cleaning procedures.

• Physically fit and capable of performing manual cleaning duties.

Performance Expectations

A successful Cleaning Supervisor consistently demonstrates:

• Outstanding cleanliness throughout the outlet.

• Active participation in daily cleaning tasks.

• Effective supervision and coordination of the cleaning team.

• High attention to detail.

• Consistent compliance with hygiene and safety standards.

• Efficient inventory management of cleaning supplies.

• Professionalism, reliability, and accountability.

The Cleaning Supervisor plays a vital role in ensuring the outlet remains clean, hygienic, and welcoming at all times. Success in this role is measured not only by the team's performance but also by the supervisor's willingness to lead through hands-on involvement and personal example.