Clinic Assistant / Senior Clinic Assistant (Full-Time)

The Heart Practice is a premier cardiology specialist clinic located within the prestigious Gleneagles Hospital. We are dedicated to providing compassionate, top-tier cardiovascular care using state-of-the-art diagnostics. We believe in fostering a supportive, professional, and warm environment for both our patients and our team members.

We are looking for a motivated, meticulous, and patient-centric Clinic Assistant to join our growing team.

Job Highlights

• Prestigious Location: Conveniently located at Gleneagles Hospital (Orchard/Tanglin area).

• Competitive Compensation: Attractive salary package with performance bonuses and medical benefits.

• Professional Growth: Opportunities to learn specialized clinical skills in a high-growth cardiology environment.

• Positive Work Culture: A supportive, collaborative, and friendly team environment.

Key Responsibilities

Patient Care & Front-Desk Management

• Provide a warm and professional welcome to patients, managing registrations, appointments, and enquiries.

• Manage clinic queue flow efficiently to ensure minimal waiting times.

• Handle phone calls, emails, and WhatsApp enquiries promptly and professionally.

Clinical Support

• Assist the Cardiologist during consultations and minor clinic procedures.

• Prepare patients for basic cardiovascular assessments (e.g., height, weight, blood pressure monitoring).

• Chaperone patients and maintain a clean, sterile, and organized clinical environment.

• Manage inventory, tracking medical supplies, and restocking clinic rooms.

Administration & Financials

• Manage patient electronic medical records (CMS) accurately and confidentially.

• Handle billing, payment collection, and daily closing accounts.

• Process corporate insurance claims, Medisave submissions, and coordinate with managed care partners.

Requirements

Experience & Qualifications

• Minimum GCE 'N' / 'O' Level, NiTEC, or Diploma in a related field.

• Prior experience working in a specialist clinic or hospital setting is highly advantageous (Experience in cardiology or private specialist clinics is a major plus).

• Candidates with significant experience will be considered for a Senior Clinic Assistant role.

Skills & Attributes

• Excellent interpersonal and communication skills (Fluency in multiple languages is a plus to communicate with local and international patients).

• Proficient in basic computer skills and Clinic Management Systems (CMS).

• Knowledge of insurance claims processing (e.g., Mediclaim, E-Log, corporate panels) is preferred.

• Energetic, empathetic, and possesses a strong service-oriented mindset.

• Able to work independently as well as part of a close-knit team.

How to Apply

If you are passionate about healthcare and looking to build a meaningful career in specialized cardiology care, we would love to hear from you!

Please submit your updated resume, including your expected salary and earliest availability date, via [email protected]