Clinic Assistant (Woodleigh)

Overview of the Role: Be a part of our dynamic team to manage patients flow in Parkway MediCenter (PMC) to ensure a smooth and pleasant experience in the facility. Responsible for rendering excellent services and care to our patients and next of kin, upholding our company’s vision as the most trusted healthcare provider in the region. Responsibilities would include, but not be limited to, the following:

• Ensure patients are registered promptly and details are correctly captured in the system
• Ensure accurate tagging of Corporate / Insurance / Government and any other direct billing in system
• Ensure all appointments are captured accurately in system and follow up with clients, doctors and other departments promptly
• Handle enquires, transferring of calls, taking down important messages for follow up
• File and revert reports, ensuring tracking of referral appointments, follow up appointments are fulfilled in accordance to policies
• Ensure entries from the Doctors / Nurses and any other parties tallies with the billing and service rendered
• Ensure bills are in accordance with contract requirement.
• Accepting correct LOG / Letter of Undertaking / Deposits for patients
• Close all transactions at the end of the clinic operations. Ensure Daily Reports tally with cash collection and all cashless transactions.
• Other Ad hoc duties assigned

Requirements:

• Higher NITEC certification in Business Administration or Diploma in any discipline
• GCE “O”/ “N” level

Skills & Knowledge:

• Proficient in Microsoft Excel and Word
• Good communication, customer service and interpersonal skills
• Knowledge of SAP is preferred
• Open to shift work arrangement