Commercial and Environmental - Operations Director

The Head of Cleaning Department is responsible for providing the overall direction of the organisation within the guidelines set up by the board of directors or a similar governing body. As a systems thinker, he/she strategises and directs operational activities and translate organisational goals into achievable steps, anticipates and stays ahead of trends and takes advantage of opportunities. He/she also mentors the management team as part of succession planning and represents the organisation in meetings with clients and business partners.

He/she is expected to build relationships with stakeholders as part of his role.

This requires him/her to be organised, strategic, adaptable, highly driven and capable of interacting with key stakeholders.

Critical Work Functions:

1. Lead teams

· Develop strategy plans to promote organisation core values

· Manage the professionalism of the staff

· Mentor and lead management staff

· Lead organisational succession planning, capability development and employee engagement

· Demonstrate good knowledge and mastery of ground operations, data reporting, asset management, budgeting, financial counselling and HR processes

2. Drive business operations

· Drive the overall growth of business and operations

· Drive opportunities to improve market visibility and presence of the organisation

· Lead budget planning for the organisation

· Develop Standard of Procedure for all the projects and cleaning staff

· Represent and promote the organisation

· Direct the development and review of operation policies and procedures

· Actively explore, evaluate and prioritize new markets for expansion

· Participate in expansion activities

3. Manage client relationships

· Collaborate with clients to achieve business goals

· Direct the development and review of strategic plans to improve relationships with clients

4. Manage Incidents

· Oversee the conduct and review of contingency plans

· Endorse emergency and crisis management response plans, processes and procedures

· Provide direction on analysed trends of reported incidents

Requirement:

• At least 3-5 year(s) of working experience in the related field is required for this position.
• Preferably Managers specializing cleaning industry (housekeeping, general cleaning)
• Proven leadership qualities and track record for building and managing new functions and high performing teams.
• Prior experience in managing large operations and transitions and know-how of setting up and scaling of new functions.
• Resourceful, driven, adaptive and able to work and deliver in a fast-paced environment under tight timelines