Complex Leader/ Cabin Crew In-Charge

The CL/CIC is responsible for ensuring that all safety and service duties and procedures are carried out by cabin crew under his/her charge during the flight.

The CL/CIC is also responsible to the Commander for the supervision of cabin crew and the conduct of in-flight service. The fundamental responsibility of the CL/CIC is to contribute positively towards continuous improvement of performance and reputation of Scoot.

The CL/CIC is accountable for providing leadership, support and performance management of cabin crew, to increase passengers’ loyalty and establish a reputation and image of Scoot cabin crew as a distinct advantage.

Good liaison between the CMD and the CL/CIC is essential to effective Crew Resource Management (CRM).

• Maintain up-to-date knowledge of all applicable emergency procedures and safety equipment, operating manuals, Cabin Safety Instructions and Cabin Services Circulars
• Ensure all emergency/safety equipment & security checks and are completed prior to departure
• Ensure safety of all personnel on-board of Company aircraft are well taken care
• Lead a team consisting of Complex Leader & Cabin Crew and allocate work positions
• Conduct pre-flight briefing and ensure crew members have a sound knowledge of safety/emergency and standard procedures through questions and answers
• Regularly coordinate with the Complex Leader (CL) to ensure all areas are effectively supervised and a high standard of safety and service is delivered and maintained throughout the flight.
• Check grooming standards of cabin crew and ensure crew welfare and safety at out ports
• Provide line training and on-going development to cabin crew, counsel where necessary for non-compliance to company procedures
• Closely monitor and coach supernumerary (SNY) crew and probationary crew
• Conduct cabin crew performance appraisals as required
• Ensure passengers inflight satisfaction of passengers on board Company aircraft.
• Responsible for inflight sales cash management and reconciliation activities including planning and co-ordinating inflight service cum sales activities to achieve sales targets.
• Participate as an active team member, set the appropriate tone for each flight and create a conducive work environment
• Taking up a CIC Team Management role eventually and manage a team of Cabin Crew & Complex Leaders
• Offering constructive feedback and counselling in a timely, appropriate manner to team members.
• Creating an environment of trust and confidence to promote open communications and creates a positive and motivating environment for team members
• Carry out performance appraisals of team members and develop team members
• Coaches and mentors team on appropriate work attitudes and behaviour on & off board
• Manages performance and behavioural lapses consistently and professionally
• Effectively shares organisational directions and goals with team
• Any other ad-hoc assignment as required by the Company

Desired Traits

• Capable of making sound decisions and has strong situational awareness
• Good knowledge of cabin crew operations and culture
• Able to work well with a wide spectrum of people
• Strong organisational ability
• Energy and enthusiasm
• Good coaching skills and able to guide subordinates
• Strong communication and conflict management skills

Requirements

• Minimum of 2500 flying hours as Complex Leader and in addition at least 5 years of experience in other airlines on wide-body aircrafts
• No active disciplinary censure

Important Notes:

• Please note that performance records (including disciplinary and performance checks) will be taken into consideration as part of the shortlisting process.