CRM Executive (Luxury/ Retail) #NKC

• Support the implementation, maintenance, and optimisation of CRM systems and workflows.
• Maintain CRM data integrity through data cleansing, segmentation, and database management.
• Develop and maintain CRM documentation, standard operating procedures (SOPs), and best practices.
• Coordinate CRM campaigns, including email marketing (EDMs), messaging campaigns, event invitations, and customer follow-ups.
• Monitor customer leads from various channels and ensure timely assignment and follow-up.
• Prepare CRM reports and dashboards to track customer engagement, campaign performance, lead conversion, and database growth.
• Analyse campaign and customer data to provide insights and recommendations for business improvement.
• Support digital marketing activities, including website updates, social media management, online campaigns, and content coordination.
• Coordinate with internal stakeholders and external agencies to ensure timely execution of marketing initiatives.
• Monitor campaign performance, competitor activities, and digital marketing metrics, and support continuous improvement initiatives.

Interested applicants may email resume to [email protected]

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted