Customer Care Assistant

CubePay is a Singapore‑headquartered digital payment technology company supporting merchants across the island. Since 2014, we have focused on providing reliable payment operations and practical, on‑site support in real merchant environments.

We are seeking a Customer Care Assistant to support customer enquiries, case coordination, and day‑to‑day operational processes.

This role is suited for someone patient, detail‑oriented, and responsible - comfortable handling customer interactions while managing a high volume of records, updates, and administrative tasks.

Key Responsibilities

• Attend to merchant enquiries via phone, email, and live chat
• Provide basic troubleshooting support for payment terminals
• Coordinate with field technicians for onsite service arrangements when required
• Update and maintain customer cases, job status, and service records in the system
• Perform administrative tasks and data entry, ensuring accuracy and completeness
• Handle customer issues and complaints, providing appropriate solutions and follow-up
• Follow up with customers to ensure issues are properly resolved
• Escalate complex or unresolved cases to the team lead with relevant background information
• Maintain proper documentation of all interactions, actions taken, and outcomes in the CRM/helpdesk system
• Follow established communication procedures, service guidelines, and internal processes
• Take ownership of assigned cases and ensure timely closure

Requirements

• Customer service experience preferred (call centre / support environment is an advantage)
• Good communication skills and a customer-oriented mindset
• Comfortable handling a high volume of paperwork, case updates, and data entry
• Able to multitask and work under pressure in a structured environment
• Basic computer knowledge (Microsoft Word / Excel)
• Responsible, detail-oriented, and willing to learn
• Able to work independently and as part of a team

Working Hours

• Monday - Friday: 1:00 PM - 10:00 PM
• Alternate Saturday required
• Sunday is a fixed off day
• One additional weekday off will be provided

Training Period:

• Approximately 6 weeks
• Working hours during the training period may differ

Compensation

Compensation will be assessed based on relevant experience, skills, and alignment with role requirements, in line with company guidelines.

Why Join CubePay

• Structured environment with clear processes and expectations
• Practical, operations-focused role with defined responsibilities
• Supportive team with guidance during training and daily operations
• Opportunity to gain experience in payment operations and customer support

If you are patient, detail-oriented, and comfortable handling both customer interactions and administrative work, we welcome your application.

Apply to join CubePay.