Customer Experience & Brand Engagement Associate

Company Overview / Employee Value Proposition

Team TENSHO develops people through hands-on experience in customer engagement and brand activation in a fast-paced, team-driven environment that builds communication skills, confidence, and career growth potential.

Job Summary

You will engage customers face-to-face to deliver impactful brand experiences, support marketing campaigns and events, and collaborate with team members to achieve campaign goals while continuously improving through coaching and training.

Responsibilities

• Engage customers directly to deliver memorable and effective brand experiences
• Represent client brands professionally in both B2C and B2B settings to increase brand awareness
• Support the execution of marketing campaigns, including events and roadshows, to drive customer engagement
• Communicate brand messages clearly and persuasively to target audiences to enhance brand perception
• Collaborate closely with team members to meet and exceed campaign objectives and deadlines
• Participate actively in coaching and training sessions to improve skills and performance continuously
• Maintain professionalism and foster positive interactions with customers to uphold brand reputation
  
  Training & Development
  
• Structured onboarding and full coaching provided
• Continuous on-the-job training and performance feedback
• Exposure to real marketing campaigns and events
• Overseas workshops and development opportunities (based on performance)
• Clear career progression pathway

Preferred competencies and qualifications

• Positive attitude and eagerness to learn to adapt quickly in a dynamic work environment
• Comfortable and confident in face-to-face communication to engage diverse customers effectively
• Ability to learn rapidly and adjust to changing situations to support fast-paced campaign needs
• Strong teamwork and interpersonal skills to collaborate productively with colleagues
• Ambitious mindset focused on personal growth and career development