Customer Experience Expert (Smart Mobility) - JY

Job ID: 20313

• Location: Changi
• Working hours: 9am to 6pm
• Salary: up to $6,000 (Depending on experiences)
• 1 year contract (Renewable or convert to Permanent)

Job Description

• Support setting up the service at the new facilities; Provide guidance and training to clients’ operators to make sure our service has been operated effectively and provided to end-users properly.
• Conduct onsite troubleshooting and initial analysis, and work with various teams internally to resolve issues efficiently. Diagnose and conduct any repair work if needed following the procedures, and conduct any inspections required.
• Develop or improve manuals or standard operation procedures where needed and share knowledge internally.
• Gather insights and identify the area of improvements or enhancement for better service experience provided to both end-users as well as to the clients.

Job Requirement

• Bachelor's degree or equivalent.
• 3+ years of relevant work experience, preferably in customer-facing or tech support roles in a technology company.
• Effective communication skills with both internal and external stakeholders, including the capability to articulate technical concepts clearly and understandably for the client.
• Strong problem-solving skills and attention to detail. Proven ability to troubleshoot and resolve technical issues effectively. Ability to discern potential issues from customer descriptions and to proactively work on and drive the collaborative process of problem solving.
• Proficient in loosening bolts, tightening to the specified torque using general tools, and attaching/detaching electronic parts and wiring.
• Interest in Autonomous Mobility Service; both hardware and software wise. Experience or knowledge of Linux or IoT modules is a plus.
• Available to be at Changi airport as much as needed, while occasionally traveling to other parts of Southesia Asia Region.
• The successful candidate will be required to attend approximately 2 weeks of training in Japan before assuming the role.

Preferred Experiences and Skills

• Work experience in the aviation (or healthcare) industry is a plus.
• Interest in new technology and willingness to learn

Interested applicants, kindly send your updated resume to Joanne (R21101135) [email protected] with the email subject header "Job Application for 20313, Customer Experience Expert (Smart Mobility)".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

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Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135