Customer Experience Officer (Music Education Industry)

🎵 Love music, people, and creating meaningful customer experiences?
Join a well-established music education group with centres located across Singapore!🎵

We are looking for a cheerful and customer-oriented Customer Experience Officer to support daily centre operations, engage with students and parents, and contribute to enrolment growth through excellent service and relationship building.

Key Responsibilities

• Provide warm and professional front-desk support to students, parents, and walk-in customers
• Handle course enquiries, class registrations, scheduling, and payment collection
• Build strong relationships with students and parents to enhance customer satisfaction and retention
• Recommend suitable music programmes and support enrolment conversions through soft-selling
• Support daily administrative and operational duties within the centre
• Coordinate lesson schedules, classroom arrangements, and teacher allocations
• Assist with centre events, performances, workshops, and promotional activities
• Handle customer feedback and resolve enquiries in a professional and timely manner

Requirements

• Minimum GCE N/O Levels, Diploma, or equivalent qualification
• Prior experience in customer service, retail, education, enrichment, or sales-related environments will be advantageous
• Strong communication and interpersonal skills
• Comfortable interacting with children, students, and parents
• Service-oriented with a positive attitude and customer engagement abilities
• Able to commit to weekend work

Benefits

✨ Attractive salary with monthly incentives from $500 to $1,500!
✨ Career progression opportunities
✨ Training and mentorship provided

We regret that only shortlisted candidates will be contacted. Thank you for your interest in this opportunity.

CanWorkOne.SG Employment Pte Ltd
EA License No.: 26C3357

EA Personnel: Steven Tan
EA Registration No.: R1109889