Customer Order Desk

Key Responsibility:

Demand Management

• Capture, validate, and process customer demand forecasts, including demand netting and data entry into internal systems.

• Collaborate closely with customers, Sales/Account Management teams, and Production Planners to ensure demand fulfillment.

• Prepare recovery plans and monitor potential line-down risks to maintain supply continuity.

• Manage customer demand windows and shipping schedules to ensure timely delivery.

Customer Service & Order Management

• Serve as the primary point of contact for customers regarding forecasts, orders, and related inquiries.

• Provide support and backup to the Sales team in responding to customer requests and resolving issues.

• Follow up on customer service and logistics-related issue.

• Customer Order Management: Order entry, price validation, shipment commitment tracking.

• Shipping: Work with freight forwarders and logistics teams for shipment coordination and arrangement.

• Billing: Billing forecasts and invoice processing.

• Assist the Accounts Receivable team with payment follow-up, dunning activities, and issue resolution.

• Manage customer programs: Hub/Consignment , EDI implementation.

• Hub inventory management: Inventory level monitoring, replenishment orders, receipt confirmation, inventory reconciliation, product pull-in, and billing management.

Requirement:

• Diploma or Degree in Business Administration, Supply Chain, Logistics, or related field.

• 3–5 years of experience in Customer Service, Order Management, Supply Chain, or related functions.

• Proficient in English and Chinese (Mandarin); able to communicate effectively with Chinese-speaking customers and management.

• Detail-oriented with high level of accuracy and attention to detail in order handling and data management.

• Problem-solving and communication skills, able to handle customer inquiries and issues professionally.

• Positive attitude, proactive mindset, and willingness to support customers and internal teams.

• Strong sense of ownership and accountability to meeting customer requirements.