Customer Program Specialist

Job Details

Description

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today! 

UCT is looking for a talented Customer Program Specialist to join us in Singapore! 

Key Responsibilities:

Administrative General:

• Reviews and analyzes processes/programs for opportunities to improve effectiveness and/or efficiencies (a bias will exist to automate everything Account Operations)
• Communications:
• Redlines GPA (Global Purchasing Agreement) and ISA (Inventory Stocking Agreement) for renegotiation by UCT Account Executives
• Identifying expedite fees (on inside lead-time orders; pull-ins; drop-ins…..)

Order Management:

• Receives, reviews and monitors status of customer orders. Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
• Resolves production scheduling & shipping blocks in the ERP or escalations
• Escalate material/capacity planning information internally to align site commit to Customer need dates
• Ensures sales order Customer need date changes are managed to protect within the “frozen window”
• Negotiate with Customer drop-ins and pull-in orders and the impact to the existing orders in the UCT production schedule
• Manages & publishes a daily production schedule report that clearly shows historical Customer need dates, UCT site commit dates, and alignment between the 2
• Owns all order management deliverables to meet OTD to commit & need by date goals

Commercial:

• Owns all effective communications and closures to the commercial responsibilities listed on CPM
• Prepares quotes for review and approval and submits to customers
• Resolves invoicing problems with the Customer & UCT Finance
• Negotiate pricing changes as required by business process
• Escalate to Supervisor any Customer blocks to accepting pricing change
• May be asked to produce revenue forecast for a product line and/or site

Inventory Management

• Manages and reports consignment/PACE programs OTD & inventory levels (Actual vs. Optimized) – weekly
• Manages and reports Customer owned inventory usage quarterly and actual inventory parts and quantities

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field
• 3-5 years of experience in customer service or program management.
• Proficiency in CRM software and project management tools.

Skills:

• Must be organized and data/fact driven. Present business cases using data.
• Exceptional analytical skills.
• Proven track record of managing complex programs.
• Attention to detail and exceptional organization and follow up skills.
• Good communication skills and ability to interact with internal and external.
• Customer-focused mindset.

At Ultra Clean Technology, we do not just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.