Customer Relation Officer

Key Responsibilities

✅ Manage administrative and office operations, filing systems, and company records
✅ Handle customer enquiries, leads, and appointment scheduling
✅ Follow up with clients, designers, and project teams to ensure smooth communication
✅ Maintain lead tracking and CRM systems
✅ Assist with invoices, petty cash, and documentation
✅ Coordinate site visits and meetings
✅ Support compliance matters, license renewals, and company audits
✅ Monitor project progress and gather customer feedback to ensure service excellence
✅ Handle customer complaints professionally and escalate issues when necessary
✅ Prepare reports and provide administrative support to management

Requirements

✔ Minimum Nitec, Diploma, or equivalent
✔ Strong communication and interpersonal skills
✔ Proficient in Microsoft Office (Word, Excel, Outlook) and Google Workspace
✔ Organized, detail-oriented, and able to multitask
✔ Experience in administration, customer service, interior design, construction, or renovation industry will be an advantage
✔ Positive attitude and willingness to learn