Customer Relations Executive

Job Scope:

• Contribute to the Customer Relations team by providing support on pre and post sales related enquiries (products and service) through various customer touch-points (calls, emails and website enquiries).
• Resolve customer’s complaint/feedback through excellent service recovery, promoting customer satisfaction.
• Instil customer loyalty and retention through the company's retention programs and outbound service calls
• Assist the Line Manager to maintain customer service excellence activities/programs.
• Participate in company and CM department’s projects assigned by Line Manager

Requirements

• Diploma with minimum 1year Customer Service experience
• Passion for service and possess excellent communication skills and telephone etiquette
• Candidate with email writing skills will be an added advantage
• Able to work independently under minimal supervision, meticulous and organized
• Team player with a positive attitude and great interpersonal skills
• Proficient in computer skills; Microsoft Office

Interested applicants are welcome to submit your MS Word resume to: [email protected]

EA Personnel: R1109773

Agency No.: 07C3676