Customer Relationship Manager

At A Good Helper, we believe that successful helper placements go beyond recruitment. We focus on sourcing, training, and supporting both employers and domestic helpers throughout their employment journey. As we continue to grow, we are seeking a dedicated and people-oriented Customer Relationship Manager to join our team.

Job Responsibilities

• Manage and facilitate communication between employers and domestic helpers throughout the placement process.
• Conduct detailed consultations with employers to understand household requirements, expectations, family dynamics, and job scope.
• Assess helper profiles and recommend suitable candidates based on employers’ needs and household environments.
• Arrange and coordinate interviews between employers and domestic helpers.
• Guide employers and helpers through the onboarding process to ensure a smooth transition into the household.
• Provide ongoing support to employers and helpers after deployment to address concerns, manage expectations, and minimise placement disruptions.
• Handle feedback, complaints, misunderstandings, and disputes in a professional, fair, and impartial manner.
• Identify underlying causes of placement challenges and work collaboratively with both parties to achieve practical and sustainable solutions.
• Conduct regular follow-ups with employers and helpers to monitor adjustment, performance, and well-being.
• Maintain accurate records of client interactions, placement progress, and case management activities.
• Work closely with the sourcing and training teams to improve placement outcomes and reduce turnover rates.

Job Requirements

• Possess a diploma or degree from a recognised institution.
• Strong interpersonal, communication, negotiation, and problem-solving skills.
• Ability to handle sensitive conversations and challenging situations with professionalism and empathy.
• Experience in customer service, relationship management, recruitment, human resources, counselling, social services, mediation, or dispute resolution will be advantageous.
• Prior experience in the domestic helper industry, employment agency industry, childcare industry, hospitality industry, or customer-facing roles will be an advantage.
• Strong ability to assess people, understand family dynamics, and identify suitable matches.
• Comfortable communicating with both employers and domestic helpers from different cultural backgrounds.
• Self-motivated, organised, and capable of managing multiple cases simultaneously.

No prior teaching experience is required as training and support are provided. If you’re excited to support and empower others, we’d love to hear from you!