Customer Sales Admin

The Customer Service Assistant is responsible for handling aftersales service operations and general enquiries to ensure customer satisfaction.

This position supports dealers’ requests, project sales, and delivery requirements while maintaining accurate financial records and ensuring smooth operational processes. The incumbent will serve as a key liaison between customers, dealers, and internal teams, ensuring timely resolution of issues and efficient financial administration.

Specific Responsibilities:

Customer Services

• Managing incoming calls and customer service inquiries

• Arranging servicing appointment for customers

• Liaise with service contractors to resolve customer issues or concerns

• Analyses and rectifies customer concerns

• Update Product issue report / data to Product team

• Handle dealer’s needs in terms of entering sales order, delivery arrangement, price checking, etc.

• Monitor Dealers records by updating real- time sales invoiced data

• Provide sales support to sales team (Sales call / documents)

• Update Project delivery summary for sales team

• Preparation of delivery order

• Arranging delivery of heaters for Project and dealers

Finance

• Data entry of monthly bills, payments and receipts into accounting system

• Generate debit/credit notes and invoices based on information on delivery order

• Up to date and accurate of receivables and payments, and inform relevant parties of the collection and payment (AR Aging)

• Create new item code for stock/update pricing

• Update supplier details and create new supplier

Management reserves the right to amend or assign additional duties as appropriate to meet business needs

Education level:

Diploma in Business Admin

Experience – level and years:

At least 3 years’ experience in handling customer service operations.

Required Knowledge, Skills & Abilities:

• Fluent in English & Mandarin

• Customer oriented Service attitude and Approach

• Able to remain calm went dealing with all customers

• Meticulous, accurate with an eye for details

• Able to work independently under tight schedule

• Able to make prompt decisions on customer service matters with minimal supervision.

• Familiar with Microsoft Office, particularly Excel, Words & Outlook

Planning:

• Capable to organize work to meet tight deadlines

• Ability to prioritize work

Execution:

• Demonstrate a good understanding of technical accounting knowledge

• Ability to deliver accurate and timely information which supports decision making

• Excellent telephone manners

• Have a can-do attitude and a willingness to learn

• In-dept knowledge of computer applications (MS Office)

• Ability to multi task

• Ability to follow up on committed actions and deadlines in disciplined way.

Teamwork:

• Ability to communicate effectively both orally and in writing

• Possess a positive attitude and strong work ethic