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Customer Service & Administrative Officer

salary Salary :

$2,200 - 2,500 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

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Job Description - Customer Service & Administrative Officer

Customer Service:

  • Serve as the first point of contact for parents and visitors, providing friendly and professional customer support.
  • Handle inquiries via phone, email, social media platforms and in person, providing information about programs, schedules, and promotions.
  • Assist with student registration, class bookings, and membership inquiries.
  • Assist with kids check-in with in-house systems.
  • Ensure guardians pick up kids and monitor kids' safety.
  • Support coaches in managing children and monitor their well-being as needed.
  • Address customer concerns and escalate issues when necessary to management.
  • Maintain a welcoming and clean reception area.
  • Ensure the gym is clean and tidy at all times.
  • Demonstrate punctuality by consistently arriving on time for work and adhering to scheduled shifts, contributing to a reliable and efficient work environment.

Administrative Duties:

  • Manage class schedules, attendance records, and customer databases.
  • Process payments, issue receipts, and maintain financial records.
  • Updating transactions made through the payment terminal in a timely manner.
  • Assist with marketing efforts, including social media updates and promotional campaigns.
  • Support event planning and coordination for special programs and birthday parties.
  • Maintain and organize inventory, including office supplies, uniforms, equipment, merchandise, and perishable supplies.
  • Assist in generating reports and providing insights to improve operations.
  • Assist in manpower scheduling.

Qualifications & Requirements

  • Previous experience in customer service, reception, or administrative roles preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office (Word, Excel) and basic computer skills.
  • Ability to work independently and as part of a team.
  • Passion for working with children and families is a plus!
  • Ability to work on weekends.
Original job Customer Service & Administrative Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

LIL NINJA ACADEMY PTE. LTD.

Lil Ninja Academy is an early childhood and young adults motor skills enablement center. Founded by the the directors and staff of an Adventure Travel Company, Lil Ninja Academy is offering a fun and challenging environment to children and young adults to develop motor skills and cognitive abilities...

Read more about the company

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