Customer Service & Operations Coordinator ($3,200 5 Days Ubi)

• $3,200 + Bonus

• 5 Days Work Week

• Walking Distance from MRT

• Stable and Established Company

• Opportunity to Develop Operations & Communication Skills
  

Our Client, one of Singapore's most dependable EV charging contractors, is inviting qualified candidates to fill the position as Customer Service & Operations Coordinator.

RESPONSIBILITIES:

• Customer Service & Case Coordination

  • Serve as the first point of contact for new customer enquiries by responding promptly, confirming requirements, answering questions, and recording all interactions in the system.

  • Coordinate and schedule site surveys based on customer availability.

  • Manage the customer journey from enquiry to project completion, including survey, quotation, installation, and completion.

  • Proactively follow up on outstanding enquiries and ongoing cases to ensure timely progress and no missed actions.

  • Liaise with dealer sales consultants (BMW, MINI, Lexus, Eurokars) regarding project status, customer updates, and EV charger collection arrangements.

  • Reserve inventory for company-supplied EV chargers and identify items that require replenishment or ordering.

• Inventory & Warehouse Administration

  • Review and process stock withdrawal requests before installation teams collect materials from the warehouse.

  • Record incoming goods from suppliers and returned items from dealers, including registering EV charger serial numbers.

  • Track EV charger collections from dealer parts departments and maintain accurate inventory records.

  • Monitor stock levels daily and notify the team when inventory requires replenishment.

  • Maintain accurate inventory records through timely updates of stock receipts, withdrawals, returns, and regular stock counts.

• General Office Administration

  • Maintain accurate and up-to-date customer, project, and inventory records.

  • Take ownership of new enquiries, pending tasks, and follow-up actions without requiring reminders.

  • Follow company Standard Operating Procedures (SOPs) to ensure consistency, accuracy, and quality of work.

  • Support general administrative and office duties as required by the team.
    

REQUIREMENTS:

• 1 year relevant experience preferred

• Must have good communication skills

OTHER INFORMATION:

• Location: Ubi / MacPherson

• Working Days/Hours: 5 Days/Office hours, 9am - 6pm

• Salary: $3,200 (salary will commensurate according to experience & qualifications)