Customer Service & Project Coordinator #10132

Job Description

• Industry/ Organization Type: Custom Die-cut Components Manufacturer
• Position Title: Customer Service & Project Coordinator
• Working Location: Serangoon North
• Working Hours: 5 days (Monday – Friday, 8:00 AM – 5:30 PM)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Act as the main contact for assigned customers and respond to enquiries on quotations, orders, deliveries, engineering changes, and complaints.
• Process and monitor customer purchase orders, order fulfilment, delivery status, delays, and follow-up actions.
• Coordinate customer RFQs from receipt to quotation submission.
• Manage NPI project documents, including drawings, specifications, BOMs, revision changes, samples, prototypes, and first article activities.
• Track project milestones, engineering changes, product transfers, and qualification activities with internal teams.
• Maintain accurate customer and project information in the ERP system.
• Prepare and update quotations, cost sheets, sales orders, purchase orders, work orders, reports, and related documents.
• Coordinate with Sales, Engineering, Planning, Purchasing, Production, Quality, Warehouse, Logistics, and suppliers to meet customer requirements.
• Escalate delivery, quality, or project risks and support problem-solving and corrective actions.
• Support continuous improvement to improve customer satisfaction and operational efficiency.
• Perform any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma or Degree in Business Administration, Engineering, Supply Chain, Manufacturing, or a related field.
• At least 2 years of experience in Customer Service, Sales Support, Project Coordination, NPI, or Manufacturing Operations.
• Experience in manufacturing, electronics, or precision manufacturing will be advantageous.
• Proficient in Microsoft Office, especially Excel, Word, Outlook, and PowerPoint.
• Good communication, customer service, coordination, and documentation skills.
• Knowledge of manufacturing processes, production planning, order management, and document control will be advantageous.
• Basic understanding of engineering drawings, product documents, industrial adhesives, foams, or flexible materials will be advantageous.
• Organised, detail-oriented, proactive, and able to manage multiple priorities in a fast-paced environment.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #10132 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781