Customer Service Assistant (Perm,BasicShift Allowance/Up to $2,500)

Our client is a leading global aviation services provider supporting airport and airline operations.

Responsibilities

• Provide frontline customer service support at airport check-in counters

• Verify passenger identities and travel documentation including passports and visas

• Assist passengers with special needs and provide support during irregular flight operations

• Handle customer enquiries and issues related to automated check-in systems

• Process passenger documentation accurately and efficiently

• Ensure compliance with workplace safety and security procedures, and report any breaches when necessary

• Coordinate and manage boarding gate operations to ensure smooth and timely flight departures

• Monitor boarding activities, boarding sequences, and hand baggage collection in accordance with airline requirements

• Ensure accurate reconciliation of boarding passes, passenger manifests, and boarding figures

• Carry out airline-specific boarding announcements and procedures

• Update flight information on gate display systems to keep passengers informed

• Liaise closely with operations teams regarding passenger offloads, no-shows, and baggage handling arrangements

• Operate passenger loading bridges safely for arriving and departing aircraft

• Maintain communication with airline representatives and flight crew on operational updates

• Support any additional operational or ad-hoc duties assigned by management

Requirements

• Minimum GCE N Levels or equivalent and above

• Prior customer service experience will be advantageous

• Comfortable working rotating shifts, including weekends and public holidays

• Service-oriented with strong communication and interpersonal skills

• Able to handle passengers professionally in a fast-paced airport environment

• Physically fit to assist with passenger baggage when required