Customer Service Associate

Company Overview

Your Health Comes First!

Welcome to PanCare Medical Clinic. Our team is dedicated to providing patients with comprehensive services to benefit their health and well-being. With our streamlined registration system and responsive diagnosis procedure, we have more time to focus on helping patients find treatments to feel better and connecting them with resources to help them stay that way.

Primary Care Ranging from acute illnesses to chronic diseases, our team is dedicated to be your partner in providing well-rounded care for you and your family.

Job Summary

A Customer Service Associate supports the daily operations and deliver quality service to patients and visitors in a healthcare environment. The role involves managing patient enquiries, registration, appointments, administrative coordination, and ensuring a smooth patient experience while maintaining confidentiality and service standards.

Responsibilities:

• Provide frontline customer service

• Greet and assist patients, family, and visitors in a kind and helpful manner

• Organize and plan patient appointments effectively, working with the medical team to streamline schedules

• Register new patients accurately, collect vital information, and keep patient records up to date in the electronic system

• Verify insurance information and confirm details with patients

• Answer phone calls, handle enquiries, and direct calls to the relevant personnel

• Email correspondence is a MUST.

• Process medical insurance claims, ensuring proper documentation submission and timely reimbursement

• Assist in the collection of payments from patients, explaining financial responsibilities and payment options when necessary

• Handle administrative tasks, including filing, data entry, and maintaining organized records

• Assist medical staff with the coordination of patient care

• Foster effective communication and collaboration among departments to ensure seamless coordination of patient care and administrative processes

• Update medical staff of any patient arrivals, cancellations, or other significant information that may affect daily operations

• Maintain strict adherence to medical standards, ensuring that patient privacy is protected and that all paperwork is handled safely and appropriately

• Perform other duties as assigned by the superior

Requirements:

• Minimum 2 years experience in healthcare setting
• Minimum N/O level
• Attention to detail and accuracy in handling administrative tasks
• Ability to work in a team and in a fast pace environment
• Ability to work on rotating shifts, weekends and public holidays