Customer Service Associate (Front-Desk)

About the job:

We are seeking a Customer Service Associate, to assist the team in frontline operations at the front desk ensuring smooth operations. You will need to display a professional image by delivering high-quality service experience and accurate information to customers.

Accountabilities, responsibilities and main duties:

• Ability to deliver professional and high-quality service experience in a customer-facing role.
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure seamless client experience.

Requirements:

• Possess at least a Diploma in any field
• Able to work with 3 weekdays and 2 weekends schedule and shift hours
• Proficient in English and bilingual to communicate effectively with customers
• Computer literacy
• Candidates who have worked in the hospitality and service industry are preferred
• Able to work in a fast-paced environment
• Possess emotional maturity and passion for customer service
• Equipped with good mediation and persuasive skills
• Positive, outgoing personality with a professional disposition